Ensure that every customer feels unique and valued, delivering excellent service and distinctive in-store experience;
Build strong, empathetic relationships with customers, fostering trust and long-term loyalty;
Drive and grow sales in order to achieve commercial objectives, fully aligned with the brand’s values and standards within the Irish retail market.
RESPONSIBILITIES:
Inspire and convey our service values, hospitality mindset, storytelling and the Perfect Fit, creating a genuine, welcoming and authentic connection with every customer;
Promote personalized experiences, transforming each interaction into a meaningful exchange where the brand’s story and each customer’s individuality naturally come together, through;
The art of warmly welcoming the customer;
Guiding and accompanying the customers throughout their in-store journey;
Staying constantly up to date with new collections, trends and innovations in the jeanswear segment;
Advising on the most suitable fits so the customer feels confident, secure and certain they have found their Perfect Fit — the ideal balance between Fit&Feel;
Protect and enhance the brand image through correct visual merchandising practices, keeping the store organised and inspiring, like a stage that tells our story through every detail;
Ensure the correct execution of stockroom and store processes that impact stock management, contributing to a smooth and efficient customer experience;
Actively contribute to the achievement of individual and store sales targets;
Apply social influence techniques naturally and effectively to support cross-selling and up-selling.
PROFILE:
Previous experience in customer service within the fashion retail sector (preferred);
Strong communication skills with a natural ability to build empathy and rapport with customers;
Proactivity, dynamism and strong initiative;
Strong team spirit, flexibility and availability;
Passion for fashion and a strong interest in denim and jeanswear;
Awareness of fashion trends and strong aesthetic sensitivity;
Fluency in English; additional languages are an advantage
Job details are sourced from the employer's original posting.
