The Tier 1 Technical Support role serves as the first point of contact for customers experiencing technical questions or issues related to espresso machines, grinders, coffee makers, and accessories.
Responsibilities include reviewing customer support tickets, troubleshooting issues using customer-provided descriptions, photos, and videos, and assisting customers through email, phone calls, and live video support sessions. The ideal candidate is a strong communicator, comfortable with technology, eager to learn, and passionate about helping customers in a fast-paced environment.
Job details are sourced from the employer's original posting.
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This company appears to be a placeholder or internal identifier and does not have a readily available public description. Based on the job description, it likely operates in the retail or e-commerce sector, focusing on home espresso machines and coffee-related products.