Social Media Operations and Analytics Associate

Position Summary

Role and Responsibilities

Who are we?

Samsung Electronics has grown into one of the world’s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation. Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible. We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.

Join us at Samsung and find your opportunity to do what you can't.

Looking for more? Visit our website www.samsung.com or our career page HERE!

Job Description:

We are looking for an Social Media Operations and Analytics Associate focused on the operational management of digital and social media platforms, ensuring accurate execution, timely community engagement, and reliable data management across channels. Responsible for the day-to-day administration of social media accounts and digital platforms, including content publishing and scheduling, community monitoring, user response management, and escalation of relevant cases to internal teams. Strong focus on data collection, including downloading and consolidating performance data from multiple platforms, validating information, and maintaining structured databases to support performance tracking and business decision-making helped by agencies.

Key responsibilities:

• Manage and monitor social media platforms and Samsung Members community on a daily basis, ensuring correct publishing, platform configuration, and operational execution.
• Monitor comments, direct messages, mentions, reviews, and customer inquiries across digital channels.
• Respond to users according to established communication guidelines, SLAs, FAQs, and escalation protocols.
• Identify and escalate customer service issues, complaints, sensitive cases, or potential reputational risks to the appropriate teams.
• Download and consolidate data from social media and digital platforms for periodic reporting.
• Maintain organized databases, trackers, dashboards, and historical performance records.
• Manage Google Business Profile listings, including the creation and upload of new store locations, updates to existing listings, business information, opening hours, addresses, contact details, and other relevant store data.
• Monitor and manage customer reviews and interactions across Google Business Profile locations.
• Support platform audits, data quality checks, and account maintenance to ensure information remains accurate and up to date.
• Track operational issues and follow up with internal teams or platform support when required.

Requirements

• Bachelor’s degree is needed
• 3+ years of experience on similar positions
• Social Media Management, Costumer response management, Google Business profile management, Digital platforms operations
• Data Collection & Consolidation experience
• Sprinklr usage is preferred
• Advanced English

Skills and Qualifications

Why is Samsung Electronics the place to be?

Join a Global Team: Work with a dynamic and diverse team, constantly interacting with different cultures.

Tackle Big Challenges: Our history is built on overcoming challenges and striving for excellence. Join us in pushing the boundaries of technology and innovation.

Shape the Future: Collaborate in an open, innovative environment where your ideas come to life, creating products that redefine the future.

Make an Impact: Contribute to groundbreaking technologies that improve lives and support communities worldwide. At Samsung, your work truly makes a difference.

Benefits:

·        Comprehensive health and wellness programs

·        Professional development opportunities

·        Global networking and collaboration

At Samsung, we want you to be yourself! We prioritize fairness and will never request personal information unrelated to the selection process, such as marital status, age, gender, religion, or political opinions.

[For Samsung Electronics Employees Only - Job Requisition Number: R121110]

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