Service Manager

Position: Service Manager

Location: South Standard

Reports To: General Manager

Schedule: Full-Time (Minimum 40 hours/week; schedule may vary based on property needs, including potential late hours or weekends)

Position Summary

Samuels & Associates is seeking an experienced, hands-on Service Manager to lead daily maintenance and property operations at South Standard. In this role, you will oversee building maintenance, mechanical systems, capital projects, vendor relations, and team development while ensuring a high standard of safety, quality, and resident satisfaction.

Key Responsibilities

• Property Operations & Maintenance: Direct daily maintenance operations, property inspections, work orders, grounds upkeep, and routine repairs (electrical, plumbing, HVAC, appliance, and carpentry). Maintain accurate service records and manage rotational on-call emergency coverage.

• Mechanical Systems & Preventive Maintenance: Oversee building mechanicals, life-safety systems, and energy efficiency initiatives. Manage software platforms including Yardi (work orders/PM schedules) and the Building Automation System (BAS), access control, and cameras.

• People Leadership & Team Development: Supervise, mentor, and train in-house maintenance technicians. Set performance expectations, conduct coaching, and partner with the General Manager on associate performance reviews and safety training compliance.

• Resident Relations & Customer Service: Deliver exceptional customer service by ensuring prompt resolution of resident and tenant maintenance requests. Maintain open communication with commercial tenants regarding operational impacts and building activities.

• Apartment Turnovers & Move-In Readiness: Manage full apartment make-ready cycles—including pre-inspection, vendor scheduling, painting, and repairs—to guarantee top-tier move-in standards.

• Vendor & Capital Project Management: Supervise third-party contractors, enforce property rules, track Certificates of Insurance (COIs), and manage purchase orders. Oversee capital improvement projects, tenant fit-outs, and construction boundaries.

• Safety & Regulatory Compliance: Ensure strict adherence to building codes, OSHA standards, and life-safety regulations. Manage required municipal and annual inspections (elevators, boilers, fire alarms, and facades) and oversee life-safety system impairments.

• Financial & Administrative Support: Assist the General Manager in preparing annual operating and capital budgets, reviewing accounts payable invoices, and coordinating cost-effective procurement of supplies.

Qualifications

• Bachelor’s degree from a four-year college or university.

• Minimum of 4 years of hands-on experience in building operations and maintenance.

• Demonstrated background in project management, budgeting, and financial reporting.

• Solid working knowledge of commercial HVAC, electrical, and plumbing systems, with the ability to interpret blueprints and construction drawings.

• Proficiency with work order/preventive maintenance software and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Excellent communication, organizational, and prioritization skills.

• Preferred: Professional state licensure in HVAC, LEED Certification, or Pool Certification.

Equal Opportunity Employer & Commitments

Samuels & Associates is an Equal Opportunity Employer and is committed to building a diverse, equitable, and inclusive workplace. As a condition of employment, successful candidates will be required to complete credit and criminal background checks.