PT AM Host

Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.

At Sanctuary, our people are at the heart of everything we do. Guided by our Vision and Mission, we deliver luxurious, effortlessly elegant experiences by being adaptive, present, and engaged for both our guests and one another. Our culture is built on service, respect, teamwork, integrity, trust, and ownership—while always remembering to have fun. We are committed to developing our team members, encouraging collaboration, and supporting career growth in an inspiring hospitality environment.

JOB SUMMARY

This position contributes to Sanctuary’s’ success by working within the framework of a quality Food and Beverage service team. Greet and seat guests in a warm, friendly and sincere manner. Make a good first impression, and insure guests are happy when leaving the restaurant. Manage seating charts and systems as well as relay pertinent information regarding guest requests to servers and management.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

• Provide a smile and friendly greeting for guests, use guest's name, confirm number in party, ask guests their seating preference and needs/requests, walk with guests at their pace to the table, alert guests of steps and inclines, and inform server and/or manager of special needs.
• Present menus to guests and inform server of guest present at the table, return to the lobby to greet guests, and check dining room for guests who are ready to leave.
• Hold knowledge of the floor plan, server station assignments and table numbers.
• Maintain accurate seating chart and cover tally.
• Inspect menus for cleanliness and crispness and change out when necessary.
• Walk through dining area and jade bar, note and correct any irregularities (lights burned out, furniture repairs, etc.).
• Check dining room and floors for cleanliness and take actions where needed.
• Able to make reservations accurately and courteously.
• Answer phones with knowledge of the operation of the resort and restaurant and/or direct the guests for further assistance.
• Acknowledge and thank exiting guests, ask them to return, ask about their dining experience and follow through with the manager with any guest issues.
• When closing, inspect for cleanliness and prepare the station for the next day.
• Attend all scheduled staff meetings and supplemental training sessions.
• Be familiar with emergency safety measures.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Perform additional duties as requested by the Restaurant Manager and/or Assistant Manager.