Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.
At Sanctuary, our people are at the heart of everything we do. Guided by our Vision and Mission, we deliver luxurious, effortlessly elegant experiences by being adaptive, present, and engaged for both our guests and one another. Our culture is built on service, respect, teamwork, integrity, trust, and ownership—while always remembering to have fun. We are committed to developing our team members, encouraging collaboration, and supporting career growth in an inspiring hospitality environment.
JOB SUMMARY
This position contributes to Sanctuary’s success by assembling orders, delivering and serving food and beverages to our guests in a personable, courteous and professional manner.
JOB FUNCTIONS
Note: the following duties and responsibilities are not all-inclusive
- Be thoroughly familiar with the menus, wine list, ingredients and preparation for each dish.
- Ensure that all food plates are transported in a hot box.
- Thorough knowledge of the room layout and the property. Knowledgeable about the resort and its amenities such as Spa and other Food and Beverage Outlets.
- Collect orders from the kitchen, ensure they have been prepared correctly; and promptly and efficiently deliver to the guest’s room.
- Fulfill all functions as required by accounting.
- Assist with the collection of room service trays and other food and beverage items from the guest rooms. Includes proper breakdown of trays and other items.
- Familiar with room service order taker’s duties, and fill that position when needed.
- Be thoroughly familiar with all standards of proper service etiquette and practice these standards throughout the guest’s dining experience.
- Be aware of all liquor laws as well as company and department policies regarding consumption. Relay guest complaints or comments to supervisor.
- Attend all staff meetings and supplemental training sessions. Attend pre-meal meetings and be aware of daily soup, specials and their method of preparation
- Keep work area and equipment clean and organized at all times.
- Ensure all equipment is functioning properly; report any problems to the Room Service Captain or Manager immediately.
- Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
- Assist in any guest service need that may arise, this is to include ice deliveries, amenity bar items, food delivery to alternate property locations and any other F&B service delivery need.
- Perform any other duties as assigned by F&B Manager and/or Supervisor.
