PT-Women's Locker Room Attendant

Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.

At Sanctuary, our people are at the heart of everything we do. Guided by our Vision and Mission, we deliver luxurious, effortlessly elegant experiences by being adaptive, present, and engaged for both our guests and one another. Our culture is built on service, respect, teamwork, integrity, trust, and ownership—while always remembering to have fun. We are committed to developing our team members, encouraging collaboration, and supporting career growth in an inspiring hospitality environment.

JOB SUMMARY

This position contributes to the Sanctuary Spa success by providing a consistently memorable and relaxing spa experience for our guests and members. Tend to members and guests of the lounge. Recognize and interact with the members and guests, provide superior presentation of juice, tea and water while creating an environment of relaxation and luxury. This position ensures the safety and comfort of guests and employees; with a focus on living the Sanctuary Mission, Vision, and Values to do it well.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

Guest Relations 

• Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, thank guests and provide a fond farewell.
• Actively listen and respond positively to guest questions, concerns, and requests.
• Anticipate guests' service needs, acting on them when possible.
• Answer questions about general property information and amenities.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Communication 

• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Guest Scheduling and Check-In 

• Provide general spa orientation to guests upon arrival such as the location and use of locker rooms and lounge areas and answer questions about general property and amenities.
• Answer to assist individuals in selecting a service.

Provide Spa/Salon Services 

• Offer guests amenities such as water, juice, or heated neck pillows as applicable.
• Promote and sell spa/salon services.
• Monitor and stick to time schedule to stay on schedule throughout the day.
• Obtain linens/towels from Laundry and fold, stack, and store in designated locations.
• Stock towels, linens, supplies, and amenities for guests designated locations.