SPA ATTENDANT
Sandy Lane Hotel, an AAA Five Diamond, Forbes Five-Star exclusive resort and a member of Leading Hotels of the World, is seeking to recruit a Spa Attendant.
The Role
The Spa Attendant is responsible for orientating guests to the spa facilities and providing personal guest service.
Key duties and responsibilities:
- Escorts guests to their lockers in the absence of the spa therapist
- Provides orientation tour, explaining spa amenities offered and answering guests’ questions
- Maintains a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility areas.
- Provides regular checks of locker/ facility areas ensuring that the guest’s needs are exceeded
- Stocks locker room supplies and amenities and maintains accurate supply lists and inventory sheets.
- Stocks treatment rooms with product, linen, supplies and amenities and maintain accurate supply lists and inventory sheets.
- Collects spa supplies from the Hotel’s Main Storeroom and Purchasing department.
- Reviews guest appointment/schedules and escorts guests
- Actively promotes the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
- Handle guests’ questions and concerns professionally and courteously.
- Provides accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
- Maintains a positive attitude and contribute toward a quality work environment.
- Regularly attends, participates in and support training and staff meetings for the spa.
- Assists in all areas of spa operation as requested by your supervisors or coaches.
- Communicates to your supervisors or coaches any and all occurrences involving staff or guests in the spa that require attention.
Our ideal candidate must possess:
- A good secondary school education and at least 1 year’s previous experience in a customer service.
- Ability to be efficient and productive in a fast-paced environment.
- enthusiasm and excellent customer service skills
- Excellent interpersonal skills and a friendly, outgoing personality.
- Excellent communication and listening skills.
- Ability to work in a team and pay attention to detail
The successful candidate must be flexible with their schedule, supporting the needs of the spa.
