Customs Entry Processing & Compliance
- Prepare, review, and file accurate customs entries with CBP to facilitate the timely release and clearance of imported shipments.
- Review and process shipment documentation, including commercial invoices, packing lists, bills of lading, certificates of origin, and other required documents.
- Identify missing or inaccurate information that may impact customs clearance and resolve documentation discrepancies.
- Input and transmit accurate shipment and entry data to CBP and applicable government agencies.
- Utilize the Harmonized Tariff Schedule of the United States (HTSUSA) as needed to support product classification.
- Ensure entries are processed in accordance with CBP regulations, PGA requirements, customer instructions, and company procedures.
- Assist customers with customs inquiries, entry rejections, post-entry amendments, refund requests, and other brokerage-related matters.
- Identify and escalate compliance concerns, discrepancies, and non-routine transactions as appropriate.
Customer Service & Shipment Management
- Manage assigned customer shipments from entry preparation through customs clearance, delivery, and billing.
- Respond promptly to customer inquiries and provide updates regarding shipment status, documentation requirements, and clearance issues.
- Track and trace shipments and communicate delays, exceptions, and other issues affecting timely clearance or delivery.
- Coordinate transportation and delivery of imported freight following customs release.
- Develop a strong understanding of assigned customers' requirements and service expectations.
Reporting, Billing & File Management
- Perform accurate reporting and billing for assigned customer files.
- Ensure all required charges and services are accurately captured for timely billing.
- Maintain accurate customer records, entry documentation, databases, and reports.
- Organize assigned files to maintain visibility throughout each phase of the entry process.
- Maintain complete and accurate files from initial documentation through final billing and completion.
Collaboration & Support
- Collaborate with customers, carriers, transportation providers, and internal departments to ensure efficient shipment processing.
- Ensure data integrity and compliance with customer SOPs, company policies, and government regulations.
- Assist in resolving documentation issues, shipment exceptions, and customer concerns.
- Identify recurring issues or process gaps and communicate recommendations to management.
