What You'll Do
Own the Customs Entry
- Prepare, review, and file accurate customs entries with CBP so imported shipments get released and cleared on time.
- Dig into shipment documentation (commercial invoices, packing lists, bills of lading, certificates of origin, and other required docs) and make sure everything checks out.
- Spot missing or inaccurate info before it slows down clearance, and get discrepancies resolved.
- Input and transmit accurate shipment and entry data to CBP and other government agencies.
- Keep every entry in line with CBP regulations, PGA requirements, customer instructions, and company procedures.
- Be the go-to for customers on customs inquiries, entry rejections, post-entry amendments, refund requests, and other brokerage matters.
- Flag compliance concerns, discrepancies, and non-routine transactions and escalate when needed.
Keep Freight Moving and Customers in the Loop
- Run point on your assigned customers' shipments from entry prep through clearance, delivery, and billing.
- Respond quickly to customer questions with updates on shipment status, documentation needs, and clearance issues.
- Track and trace shipments, and get ahead of delays, exceptions, and anything else that could hold up clearance or delivery.
- Coordinate transportation and delivery of imported freight once it's released by customs.
- Get to know your customers' requirements and service expectations inside and out.
Close Out Every File Cleanly
- Handle accurate reporting and billing for your assigned files.
- Make sure every charge and service is captured so billing goes out on time.
- Keep customer records, entry documentation, databases, and reports accurate and up to date.
- Organize your files so you have full visibility at every stage of the entry process.
- Maintain complete, accurate files from first document to final billing.
Be a Team Player Across the Supply Chain
- Work with customers, carriers, transportation providers, and internal teams to keep shipments moving efficiently.
- Protect data integrity in line with customer SOPs, company policies, and government regulations.
- Help solve documentation issues, shipment exceptions, and customer concerns.
- Spot recurring issues or process gaps and bring your recommendations to management.
