ClearFreight is seeking a skilled IT Support Technician with proven expertise in Customs Compliance systems to join our growing Technical Support team. This role serves as a key point of contact for resolving technical issues related to Customs EDI transmissions, CargoWise operations, and IT infrastructure. The ideal candidate brings a blend of hands-on technical support experience, knowledge of international trade systems, and the ability to communicate effectively across departments in a fast-paced logistics environment
Essential Job Functions:
- Coordinate with ABI Representatives to troubleshoot and resolve customs- related issues, including Entry Summary, Cargo Release, AMS, AES, Shipping instructions (SI), and eAWB/FWB transmissions
- Support and troubleshoot ACI (Canada) and AFR (Japan) manifest transmissions to ensure timely and accurate customs compliance
- Serve as the first point of contact for all IT service request related to hardware, software, network connectivity, mobile devices, and VoIP systems
- Install, configure, and troubleshooting PCs, printers, servers, phones, and network devices across local and remote sites
- Organize and maintain IT inventory, including hardware and software license tracking, and assist with deployment and retirement of devices
- Support employee onboarding and offboarding by preparing IT resources and access permissions
- Perform network administration tasks, including configuration and installation of network devices, and Tier 1 troubleshooting of connectivity issues
- Maintain and update IT asset inventories, software licenses, and hardware lifecycle records
- Participate in IT and compliance-related projects to strengthen system reliability and user experience
