The Adoption Counselor is responsible for helping potential adopters find a companion animal, create creative marketing material for individual animals to decrease length of stay and to create and maintain a welcoming and professional environment for patrons of the Santa Fe Animal Shelter.
PRIMARY AREAS OF RESPONSIBILITY / ESSENTIAL FUNCTIONS
- Always provide professional customer service to the public. Knowledge of SFAS operations policies and procedures to answer questions as they arise.
- Ability to handle challenging customers, and have the skills to discern conversations professionally.
- Perform all opening duties prior to kennel viewing hours including sweeping mopping window washing and other duties as needed.
- Perform daily kennel management, data entry for animal placement, moving animals as needed.
- Compose animal profiles, website updates, photographing animals, creating marketing videos and submitting advertisements to local publications.
- Assist potential adopters in the selection of appropriate animals; conduct “Meet n’ Greets” as needed. Counsel potential adopters on responsible pet ownership, explain adoption procedures and guidelines, objectively interview all potential adopters.
- Efficiently and accurately process adoption paperwork and enter databases on a daily basis.
- Maintain an accurate and organized filing system, receive adoption fees, perform transactions and reconcile monies daily.
- On a regular basis promote the Shelter and programs; solicit donations and sell pet supplies.
- Assist volunteers with challenges as they arise.
- Clean kennels, public areas, and kitten nursery as needed. Duties may include all kennel cleaning tasks.
- Report and track animal health and behavior issues; immediately reporting any concerns to the clinic and supervisor.
- Assist at mobile adoption events including kennel setup, animal care, and counseling and tear down.
- Participate in on-going education/training when required.
- Other duties as assigned.
- Competency in the above functions must be demonstrated by the end of the first 90 days of employment.
