Logistics coordinator

Operations Coordinator
Location: Almaty, Kazakhstan
Work

Schedule:

5/2
Job Purpose:
The Operations Coordinator is responsible for calculating transportation rates and managing the daily execution of freight forwarding and multimodal logistics operations, including export and import shipments by air, sea, and road.

The role

coordinates with Sarens internal teams, clients, transporters, customs brokers, warehouses, and international agents to ensure smooth and timely cargo movement in compliance with company procedures, client requirements, and international logistics standards.
Key

Responsibilities:

Transportation Rates & Agent Network
Calculate transportation and freight-forwarding rates for air, sea, road, and multimodal shipments.
Request and evaluate quotations from transporters, agents, customs brokers, and other logistics service providers.
Develop and maintain a reliable network of local and international agents for various transportation modes and destinations.
Support the preparation of competitive logistics solutions based on operational and client requirements.
Freight & Shipment Coordination
Coordinate end-to-end import and export freight operations by air, sea, road, and multimodal transportation.
Liaise with transporters, customs brokers, warehouses, agents, clients, and Sarens internal departments.
Arrange cargo pickup, loading, dispatch, customs handling, transportation, and final delivery according to agreed schedules.
Monitor shipment progress and proactively address operational issues or delays.
Provide timely shipment status updates to clients and internal stakeholders.
Documentation & Compliance
Prepare, review, and verify transportation documentation, including B/L, AWB, CMR, TTN, packing lists, commercial invoices, COO, and other required documents.
Prepare and verify customs documentation, import/export permits, compliance certificates, and regulatory paperwork.
Ensure documentation complies with customs requirements, transportation regulations, and internal procedures.
Prepare Acts of Performed Work, service reports, Proof of Delivery (POD), delivery reports, and other supporting documentation.
Finance & Administrative Coordination
Prepare and submit required documentation and support sheets for invoicing and payment processing.
Coordinate with Accounts and Finance regarding supporting documents for completed transportation services.
Collect and maintain original transportation and financial documents when required.
Reporting & Systems
Maintain accurate shipment and operational information in CRM and logistics systems.
Prepare operational reports, delivery logs, shipment trackers, and activity summaries.
Maintain organized electronic and physical records of shipment documentation.
Ensure accurate and timely data entry throughout the shipment lifecycle.
Required Qualifications &

Experience:

2–5 years of experience in freight forwarding, logistics, transportation, or multimodal operations.
Practical experience with import and export operations by road, sea, and air.
Strong understanding of INCOTERMS and international freight-forwarding processes.
Good knowledge of customs procedures, shipping documentation, and transportation regulations.
Experience coordinating with carriers, customs brokers, warehouses, freight forwarders, and international agents.
Experience calculating transportation rates and preparing logistics quotations.
Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
Experience with CRM or logistics management systems; ERP experience is an advantage.
Language Requirements
English: Good working proficiency.