SUMMARY
The Application Operations Analyst is an individual contributor role responsible for the reliable, secure, and efficient day-to-day operation of enterprise business applications, with a primary focus on core ERP platforms and supporting operational systems. This position supports application stability, incident resolution, and operational readiness while contributing to configuration, testing, and targeted enhancement activities. The Analyst partners closely with Business Users, Business Analysts, IT, and external partners to ensure systems perform as expected and business disruptions are minimized.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following with other duties assigned as needed.
Application Operations & Support
- Provide operational support for ERP platforms and related business and manufacturing applications.
- Monitor application performance, integrations, interfaces, scheduled jobs, and batch processes to ensure availability and reliability.
- Troubleshoot and resolve application, data, and configuration issues, recommending effective and sustainable solutions.
- Escalate complex issues as appropriate and coordinate resolution with internal teams or Managed Service Providers (MSPs).
Application Configuration, Development & Testing
- Configure, support, and maintain ERP and supporting application components under established standards, including reports, workflows, integrations, and automation tools.
- Perform or assist with application development and maintenance activities, including application enhancements, reports, interfaces, automation, and data processes, as assigned.
- Improve system quality and team member efficiency by configuring, testing, and validating software for new and existing applications.
- Learn and support additional tools, scripting languages, and integration technologies as needed to support operational and business requirements.
- Validate system outputs, data accuracy, and reporting results across supported applications.
Incident, Change & Problem Management
- Manage incidents, service requests, and change requests assigned through the Helpdesk from intake through resolution.
- Analyze incidents and trends to identify root causes and reduce recurring operational issues.
- Support release, patching, and change activities to ensure minimal disruption to business operations.
- Document resolutions, workarounds, and operational procedures to support knowledge sharing and continuity.
Business Collaboration & Analysis
- Collaborate with Sartori Business Users and Business Analysts to provide functional, technical, and data-level insight for supported applications.
- Assist in designing and explaining new or existing solutions by analyzing, defining, and documenting workflows, business processes, and system-to-system interfaces.
- Support project activities across the software development lifecycle, including requirements clarification, testing, and deployment readiness.
Continuous Improvement & Governance
- Identify opportunities to improve operational processes, monitoring, and overall support effectiveness.
- Contribute to standard operating procedures (SOPs) and application support documentation.
- Support governance, security, and compliance requirements related to application operations.
- Perform limited travel as needed to support project implementations.
- Participate in the Business Systems team’s on-call rotation to support the business during and outside of normal business hours.
DIRECT REPORTS
This position has no direct reports and operates as an individual contributor within the Business Systems Run team, with accountability for coordinating with and overseeing Managed Service Providers (MSPs), including performance monitoring, prioritization, and service delivery alignment.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- Bachelor’s degree in Information Systems, Computer Science, Business, or related field preferred, equivalent experience considered.
- 4–7 years of experience supporting ERP platforms or enterprise business applications in an operational or analyst role.
- Demonstrated experience in application support, incident management, configuration, and testing.
- Working knowledge of ERP systems, reporting tools, integrations, and batch processing.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience working with integrated application environments and SaaS platforms.
- Ability to manage multiple priorities and respond effectively in a support-driven environment.
- Strong communication skills and customer service mindset.
OTHER KNOWLEDGE, SKILLS, AND ABILITIES
- Alignment with Company Values Demonstrates behaviors and values that reflect the company’s culture. Sartori’s core values are family, commitment, authenticity, ingenuity, integrity, and humility
- Analytical Draws conclusions from data in a logical, systematic way.
- Handles Ambiguity Deals confidently with unclear or changing situations.
- Problem Solver Effectively identifies and solves challenging problems.
- Detail-oriented Shows rigorous and meticulous attention to detail.
- Information Seeker Investigates thoroughly to get relevant information.
- Quick Study Masters situations or information easily and quickly.
- Collaborative Partners with others to realize better results.
- Develops Others Coaches or instructs others to improve their performance.
- Team player Works well within diverse groups to achieve common goals.
- Customer-oriented Attentive and responsive to customer needs.
- Quality Commitment Believes in and works to achieve the highest standards.
ADDITIONAL INFORMATION
WORK LOCATION
This is a hybrid position (3 days in-office / 2 days remote) located at our Pleasant View office in Plymouth, WI; candidates must reside within a reasonable commuting distance.
TRAVEL REQUIREMENTS
Occasional travel is required to meet the needs of the business (up to 25%). A valid driver’s license is required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to sit, walk, hear and or talk with others. Also, the Team Member will occasionally be required to stand, kneel, crouch or crawl, handle, finger of feel, climb, stoop or reach with hands and arms as well as maintain control over others. The Team Member will be required to lift up to 50 pounds. Specific vision requirements include: near and far acuity, depth perception, color vision and the ability to adjust focus. The Team Member is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
WORK SETTING / ENVIRONMENT
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly exposed to wet, humid and/or cool conditions and is occasionally exposed to moving mechanical parts. The noise level in various work areas requires ear protection. This position requires occasional off-shift work.
The above statements are intended to describe the general nature and level of work being performed by Team Members assigned to this work. This is not an exhaustive list of all duties and responsibilities. Sartori Company reserves the right to amend and change responsibilities to meet organizational and business needs as necessary.
