Flagship Store Manager

Longchamp is a family-owned, independent company driven by optimism and creativity, with a strong international presence.

Operating in more than 25 countries and supported by a global network of over 4,000 employees, the Maison continues to grow in France and abroad. To support this development, we are looking for free-spirited, creative, and committed talents who wish to evolve in a demanding yet caring environment.   

Joining Longchamp means becoming part of a world-renowned family business with more than 70 years of heritage, defined by excellence, innovation, and craftsmanship.

By joining our teams, you will help perpetuate Longchamp’s legacy of exceptional craftsmanship while shaping its future. 

Responsibilities

Business & Sales Leadership

• Own the store's P&L (Profit & Loss) performance.
• Define and execute strategies to achieve sales and profitability targets.
• Drive revenue growth, client acquisition, and repeat business.
• Monitor KPIs and develop action plans to improve performance.
• Lead commercial initiatives and seasonal business plans.

Customer Experience Excellence

• Champion exceptional customer service standards.
• Develop VIP and clienteling strategies.
• Build relationships with top customers and local influencers.
• Ensure service standards reflect brand positioning.

Retail Focus

• VIP appointments
• Personal shopping services
• CRM initiatives
• Exclusive customer events
• Client retention programs

Retail Strategy & Market Development

• Translate regional and corporate strategy into store-level execution.
• Analyse market trends and competitor activities.
• Identify growth opportunities.

Visual Merchandising & Brand Standards

• Ensure brand image is executed flawlessly.
• Collaborate with Visual Merchandising teams.
• Oversee seasonal launches and product activations.
• Maintain luxury presentation standards.