Scope of Position: The Treatment Coordinator is responsible for presenting individualized Treatment plans to patients & ensuring all of their questions & concerns are taken care of. They also track
Unscheduled Treatment daily & follow-up with patients who did not schedule treatment.
Essential Duties/Responsibilities:
- Present & go over Treatment plans with patients for Case Acceptance.
- Ensure the Unscheduled Treatment Report is up to date daily.
- Check out patients.
- Call patients & follow up on their Unscheduled Treatment.
- Follow Tower scripts & tools to provide the best communication and customer service.
- Rotate End of Day / Pre- Close
- Input OOP Estimate on appointment & notify patient in advance of their OOP expense.
- Make sure doctors’ schedules are filled
- Track unscheduled treatment on spreadsheet & follow up with patients.
- Track daily acceptance & unscheduled treatment in spreadsheet.
- Provide Treatment estimates.
- Assist in answering phones, when needed.
- Other duties as assigned by Business Office Coordinator.
Required Skills/Abilities:
- Consistent, professional dress, & manner
- Friendly, upbeat personality with a smiling face
- Excellent written & verbal communication skills
- Good time management skills & ability to multitask
Education/Experience:
- High School Diploma, or equivalent, required.
- One to two years of experience working in a dental office, preferably in a treatment or salesrelated role.
Supervisory
Responsibilities:
N/A
