Customer Tech Support Engineer II

Position Overview

This is more than a job. It's a chance to build, grow, and make a real impact! Join our team as our new Service Desk Technician. You will be assisting customers globally and providing critical operational services on a 24x7x365 basis, as a first line service desk technician.

📍 Location: Yate, Bristol

🏢 Hybrid: Minimum of 2 days in the office per week

Responsibilities

• Working the Service Desk queues, ensuring work is completed or scheduled as appropriate;
• Ensuring services are operational in-line with customer contractual SLA's;
• Identify service incidents and escalating as necessary to the relevant teams/ subject matter experts;
• Evaluate processes and methods of working to improve efficiency;
• Experience in service line(s) operational procedures, including payment interfaces and platforms;
• Ensuring service line documented operational procedures and associated controls/ run sheets are up-to-date and accurate;
• Performing regular patching activities for Linux and Tomcat are performed on time and accurately;
• Able to take on tasks that are required of the Operations Team;

Qualifications

• Good people and communication skills;
• Quick learner with the ability to process information and switch between new domains as required;
• Can work in a cross- functional/ BU/ Country manner and engage with key stakeholders/ teams as required;
• Good technical skills, including management of Linux and Windows operating systems and Oracle databases;
• Developing knowledge and experience of Cloud technologies (specifically AWS);
• Ability to prioritize and organize their own workload;
• Fluency in English, nice to have French language skills;

Company Overview

At SBS, we’re more than just a technology company, we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.

As part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.

Why SBS?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks.

We offer benefits that allow you to thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.

#LI-AS1