- Serve as a Business Analyst and primary on-call support person for troubleshooting and resolving system issues related to the web-based Travel system. Identify and understand end users’ technical Travel system requirements, provide necessary training and documentation, build and maintain strong relationships with end users, and provide ongoing support.
- Take a broad view of the position and demonstrate initiative in communicating, interacting, and cooperating with engagement teams to ensure that all aspects of a task are addressed.
- Understand various HR/GA policies and workflows related to various systems.
- Resolve issues as a Business Analyst by clarifying users’ needs, determining the cause of the problem, selecting and explaining the best solution, providing appropriate solutions and alternatives, and following up to ensure resolution.
- Provide support and communicate with HQ regarding the implementation, management, and optimization of new and existing processes within the Travel system as needed to support customer requirements. Analyze customer requirements and tailor the use of the system to meet those objectives.
- Create and update solution documents, including operation manuals and training materials for Business Analysis.
- Proactively identify and formulate process improvements based on support issues, with the aim of minimizing recurring issues.
- Monitor and report the status of issues, proactively review and interpret performance against operating standards, and provide information and report results.
- Bilingual Korean required.
- Bachelor’s degree in Computer Science or a related discipline with an Information Technology or HR/GA focus.
- 4 - 7+ years of experience in IT support or GA/Accounting operations support.
- Experience working in matrix organizations.
Competencies
- Strong interpersonal communication and customer interface skills, demonstrated through teamwork, understanding of business and customer requirements, and effective communication.
- Excellent business analytical abilities and problem-solving skills.
- Ability to develop plans and manage risks; strong organizational skills for managing multiple tasks.
- Willingness to challenge established practices and draw relevant conclusions, including persistence and willingness to take calculated risks within the organization.
- Ability to understand customer priorities and work toward accomplishing those priorities as a Business Analyst.
- Ability to perform in a high-pressure environment and/or crisis situations and make sound decisions to resolve problems.
- Ability to manage time and attention based on assigned job roles and objectives.
All your information will be kept confidential according to EEO guidelines.
