- Serve as the main contact for customer relations
- Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
- Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
- Excellent customer service in all aspects from booking to cargo delivery on time
- Request for quotation with carriers and negotiate the spot rates
- Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
- Communicate daily with customers, carriers, and internal staff
- Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
- Follow up any account issues and communicate/liaison with management to implement/drive solutions
- Analyze service and cost data for actions or recommendations for business improvement
- Report required for service failure, claim, damage, and any other irregularities
- Accuracy of data entry into systems
- Monitor trends and report changes to management
- High School Diploma or GED Required; Bachelor Degree Preferred
- Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
- Korean bilingual preferred
- Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
- Self-motivated and works well under pressure with minimal supervision
- Highly organized with ability to manage multiple shipments, while paying close attention to detail
- Excellent analytical and problem solving skills
- Excellent verbal and written communication skills
- Strong customer service and negotiating skills
- Appropriate phone and email manner with internal and external customers
- Warehouse and/or manufacturing knowledge preferred
All your information will be kept confidential according to EEO guidelines.
