This role is responsible for end-to-end logistics operations across Ocean Import, Ocean Export, US Drayage, and Air Freight. The position manages customer communication, coordinates with carriers, forwarders, and drayage vendors, and oversees freight cost/billing accuracy to ensure smooth and reliable logistics execution for key accounts.
Key Responsibilities
- Ocean Import: Manage shipping schedules, review B/L and customs documentation, track inbound cargo, and resolve issues through timely customer communication
- Ocean Export: Process bookings, prepare and review shipping documents (S/O, B/L, etc.), coordinate schedules with carriers, and support export customs clearance
- US Drayage: Coordinate port/rail terminal pickup and delivery schedules, negotiate and settle drayage vendor rates, and manage demurrage/detention charges
- Air Freight: Coordinate urgent and special cargo shipments, manage flight schedules and freight rates, and communicate with forwarders
- Provide regular status updates and issue reporting to customers
- Verify vendor (carrier, forwarder, drayage company) rates and invoices, and manage the billing/settlement process
- Handle freight claims and billing dispute resolution
- Maintain logistics data and prepare reports (KPIs, cost analysis, etc.)
- Bachelor's degree (Logistics, International Trade, Business, or related field preferred)
- Minimum 2 years of experience in ocean/air freight operations (experience in import, export, or drayage preferred)
- Business-level English communication skills (email and phone correspondence)
- Proficiency in MS Office (Excel, PowerPoint, etc.)
- Strong attention to detail and ability to manage multiple tasks with a high level of responsibility
Preferred Qualifications
- Prior experience at a freight forwarder, ocean carrier, or 3PL
- Understanding of US drayage/terminal operations
- Experience using TMS/ERP or other logistics systems
- Experience supporting manufacturing (especially solar/energy sector) accounts
All your information will be kept confidential according to EEO guidelines.
