- Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
- Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.
- Review source code and system configurations to assist in root cause identification.
- Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.
- Document all customer interactions, issue details, and resolutions in accordance with established procedures.
- Communicate technical findings clearly and professionally to both technical and non-technical audiences.
- Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.
- Korean Bilingual required
- Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required.
- SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.
- Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred.
- Understanding and experience in system development lifecycle preferred
- Demonstrated ability to interpret and analyze complex source code and technical documentation.
- Strong analytical, diagnostic, and problem-solving abilities required.
- Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required
- Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
- High degree of professionalism, accountability, and customer service orientation required.
- Prior experience in client-facing roles preferred.
All your information will be kept confidential according to EEO guidelines.
