System Management & Optimization:
- Lead the implementation, configuration, and maintenance of WMS and TMS solutions.
- Ensure system stability, data integrity, and accurate inventory tracking across all warehouse operations.
- Identify and troubleshoot system errors, inefficiencies, and performance issues, ensuring minimal disruptions.
- Collaborate with IT teams to develop and deploy system updates, patches, and enhancements.
- Analyze operational workflows and recommend system improvements to enhance efficiency.
Process & Performance Improvement:
- Involve new warehouse setup and functional responsibilities across operations, systems, compliance, and vendor coordination.
- Work closely with warehouse leadership to optimize receiving, shipping, and inventory processes.
- Continuously identify process improvements and request necessary system developments.
- Monitor key performance metrics (KPIs) and provide tailored data-driven insights to the operations team.
- Ensure accurate data capture within WMS/TMS to improve supply chain visibility.
User Training & Documentation:
- Develop and maintain Standard Operating Procedures (SOPs) for all WMS-related functions.
- Train and support warehouse staff, operations teams, and management on WMS/TMS best practices.
- Provide end-user support and troubleshoot system-related issues to enhance productivity.
Cross-Functional Collaboration:
- Gather feedback from end-users and propose system enhancements based on operational challenges.
- Communicate project updates and system performance to leadership in a clear and actionable manner.
- Bilingual in Korean and English
- 1+ years of experience managing WMS/TMS system in a warehouse or distribution environment.
- Bachelor’s degree in Supply Chain Management, IT, Business, or a related field (or equivalent experience).
- Strong analytical and data evaluation skills with experience in system troubleshooting, process automation, and operational improvements.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word) for data analysis, reporting, and documentation.
- Experience working with logistics systems, particularly WMS and TMS.
- Excellent communication and leadership skills to train and support cross-functional teams.
- Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
- Knowledge of warehouse processes, inventory management, and logistics operations.
- Understanding of regulatory compliance and system security protocols.
- Travel %: ~25% in U.S.
Preferred Skills:
- Proficiency in PowerPoint and Excel
- Experience for using CAD / SketchUP and related software
- Strong problem-solving and troubleshooting abilities in WMS/TMS operations
All your information will be kept confidential according to EEO guidelines.
