Account Manager

THE MISSION

We are looking for a motivated Account Manager to create long-term, trusting relationships with our merchant partners in Italy. The Account Manager’s role is to oversee a portfolio of assigned merchant partners, actively driving growth through product upselling and the cross-selling of additional services. Additionally, the Account Manager will be responsible for collecting, analyzing, preparing, and reporting key data points.

Key Responsibilities:

• Retain and grow your portfolio by leading sales calls, business reviews, and recurring check-ins with the purpose to increase the current Total Transaction Volume and Revenue generated by the assigned Merchants Portfolio;
• Maximize account value by systematically identifying opportunities for product upselling and the cross-selling of Scalapay’s ecosystem of services;
• Manage the Go-Live of your assigned portfolio, assisting the sales team in reducing time-to-market and negotiating the best setting with the merchant;
• Optimize integration and collaboration to achieve maximum penetration with all your assigned portfolio, by enabling Scalapay for the full customer base and making us the most appealing option;
• Provide consultancy to our merchants on how to optimize revenue and marketing, leveraging Scalapay Value Proposition and your knowledge;
• Manage co-marketing activities with your merchants to attract the Scalapay’s customer audience to increase revenue, collaborating with our internal Affiliate and Marketing team;
• Use data analysis to spot business opportunities and presenting custom sales presentations with relevant findings and research;
• Create case studies and best practices regularly, and share them internally and externally with the goal of scaling your account management activities and improve our sales conversion;
• Test new approaches to increase Total Transaction Volume and Revenue and provide weekly forecast to your manager;
• Be an advocate for your merchants with internal stakeholders with the goal of improving our business model, integrations, products and services;
• Meet your merchants face-to-face regularly via on-site visits, fairs, events, and other field activities (traveling time will account for at least 30% of the role);

Minimum Qualifications:

• Strong business acumen;
• Prior experience in retail or travel is a definite asset
• Proven ability to grow partnerships;
• Proven experience in upselling and cross selling to maximize Merchants  portfolios Total Transaction Volume;
• Excellent communication skills; proactive, organized and data-driven profile;
• Demonstrated ability to manage concurrent multiple projects and execute on tight deadlines;
• Proficiency in Italian (C1-C2), and English (B2+) is a must;
• If you speak MEDDIC, it’s a plus;
• 2/3 years experience in account management and/or business consultant.

Hiring process

1. An initial chat with our Talent team
2. An interview with the Hiring Manager to deep dive into your experiences and better understand your motivation;
3. A case study to test your hard skills, that will be debriefed with the Hiring Manager and VP Growth;
4. A final chat with Simone (our CEO) where he will share and assess the Scalapay Values

Compensation will be determined based on skills, experience, and qualifications.
Expected gross annual base salary: EUR 35,000 - 40,000, plus variable compensation of EUR 10,000 - 15,000 based on performance.