Technical Account Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.
We're a high-growth staffing agency, and we're hiring an Account Manager to own and grow a portfolio of client relationships while driving successful hiring outcomes across technical searches — engineering, AI, and specialized technical roles.
In this role, you will act as:
- A strategic hiring partner to founders and technical hiring leaders (CTOs, VPs of Engineering, technical founders)
- A commercial owner focused on account growth and retention
- A trusted point of contact ensuring successful technical placements and client satisfaction
This role is ideal for someone who combines strong relationship-building skills, commercial instincts, and operational thinking within a technical staffing or technical recruiting environment.
KEY RESPONSIBILITIES
Placements & Hiring Success
You will oversee hiring activity across your accounts to ensure strong delivery and successful placements.
- Leading scoping calls and intake conversations, and assisting sales calls, to translate technical requirements into actionable search criteria and support new business conversations
- Aligning hiring priorities with budgets and business goals
- Ensuring hiring processes move quickly and efficiently
- Monitoring active technical searches and placement progress
- Managing client communication throughout the hiring lifecycle
- Supporting offer, closing, and onboarding coordination
- Acting as the escalation point for complex client situations
Client Retention & Growth
You will own the overall health, retention, and expansion of your client portfolio.
- Driving account growth through upsells and additional technical hiring opportunities
- Maintaining strong client relationships and long-term retention
- Identifying risks early and proactively managing client satisfaction
- Expanding partnerships across multiple engineering/technical teams within client accounts
- Supporting renewals and ongoing partnership conversations
- Forecasting technical hiring demand and upcoming headcount needs
Strategic Client Partnership
You will serve as a trusted advisor to clients throughout the partnership.
- Building long-term relationships with founders and technical hiring leaders
- Advising clients on technical hiring strategy and market/talent insights
- Conducting strategic check-ins and business reviews
- Helping clients improve hiring processes and technical role definition
- Positioning the company as a long-term technical hiring partner rather than a transactional vendor
SKILLS & EXPERIENCE
- 5+ years in technical staffing, technical recruiting, client partnership, or agency environments placing engineering/technical talent
- Experience running or assisting scoping calls, intake calls, and/or sales calls with clients — comfortable in conversations that define technical requirements and support new business
- Experience managing multiple technical client accounts simultaneously
- Strong placement and client retention track record across technical roles
- Commercial mindset with the ability to grow accounts through upsells and expansion
- Working knowledge of technical role types and hiring markets (software engineering, infrastructure, data, etc.) sufficient to hold credible conversations with technical hiring managers
- Strong communication and relationship management skills
- Ability to manage fast-paced hiring processes across multiple clients
- Highly organized with strong operational thinking
WHAT SUCCESS LOOKS LIKE
- Strong client retention and satisfaction
- Consistent successful technical placements across accounts
- Growth through upsells and expanded partnerships
- Clients view us as a trusted strategic technical hiring partner
- Hiring processes run smoothly and efficiently
- Risks and delivery issues are identified and addressed proactively
IDEAL CANDIDATE PROFILE
This role is well-suited for:
-Excellent English skills, written and spoken
-Experience placing AI specialists, ML engineers, or other AI/ML-focused roles
- Familiarity with the AI hiring market and current AI talent landscape
- Technical staffing or agency professionals who thrive in client-facing environments
- Professionals confident running or assisting scoping, intake, or sales calls with technical stakeholders
- Commercially minded operators who enjoy growing accounts and building partnerships
- Relationship-driven professionals focused on retention and long-term success
- People who enjoy balancing strategy, technical hiring execution, and client growth in a fast-paced environment
Scale Army is a staffing agency dedicated to connecting international talent with US-based companies.

We cover a broad range of positions and industries, from customer support and sales roles to engineering and executive-level positions.
APPLICATION PROCESS:
TO BE CONSIDERED FOR THIS ROLE THESE STEPS NEED TO BE FOLLOWED:
- Fill in the application form
- Record a video showcasing your skill sets