Job Code: TBD
Job Department: Retail
Reports to: Store Manager
FLSA Status: Non-Exempt, Hourly
SUMMARY:
The Security Guard plays a critical role in maintaining the safety, security, and compliance of the retail location, ensuring a secure environment for employees, customers, and company assets. This is an unarmed position responsible for monitoring premises, enforcing company policies, and supporting regulatory compliance requirements. While primarily focused on security and loss prevention, this role also contributes to a positive guest experience through professional presence, awareness, and appropriate customer interaction.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (this list is not all inclusive)
- Maintains a safe and secure environment for employees and customers by patrolling premises and monitoring activities.
- Monitors surveillance systems and observes suspicious or unlawful behavior; responds appropriately to incidents.
Controls access to the premises by verifying identification, permitting entry, and enforcing access protocols. - Performs routine perimeter checks and inspections of buildings, equipment, and access points.
- Prevents loss and damage by enforcing company policies and procedures and addressing violations in a professional manner.
- Documents incidents, observations, and activities through accurate and timely report writing.
- Responds to security incidents, disturbances, or emergencies, escalating to management or law enforcement as appropriate.
- Ensures compliance with all company safety, security, and regulatory requirements, including state and local cannabis regulations.
- Supports store operations by maintaining order, assisting with crowd control, and reinforcing a safe retail environment.
- Provides professional and courteous interaction with customers, contributing to a welcoming and controlled entry experience.
- Coordinates with local law enforcement or emergency services when necessary.
- Maintains awareness of daily operational priorities, including store policies, procedures, and compliance expectations.
- Upholds company standards of professionalism, appearance, and conduct at all times.
- Executes ad hoc projects as assigned by direct supervisor.
CORE COMPETENCIES
- Maintains constant vigilance of surroundings; proactively identifies and responds to potential risks or threats.
- Demonstrates strong understanding of company policies and applicable state and local regulations; consistently applies standards in daily activities.
- Accurately observes, documents, and reports incidents, ensuring thorough and reliable records.
- Exercises sound judgment in high-pressure situations; responds calmly and appropriately to incidents or escalations.
- Maintains a composed, respectful, and authoritative presence that supports both safety and a positive customer environment.
- Clearly and effectively communicates with team members, customers, and external partners, including law enforcement when needed.
- Addresses challenging situations with professionalism, de-escalation techniques, and adherence to company protocols.
- Demonstrates consistency in attendance, performance, and adherence to assigned responsibilities.
- Understands and adheres to California DCC regulations, including purchase limits, ID verification, and recordkeeping.
- Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by a direct supervisor. This includes the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.
PHYSICAL REQUIREMENTS
- Constantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye.
- Frequently: Standing for long periods of time, climbing stairs, and twisting.
- Frequently: Face contact with customers and staff.
- Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions.
- Constantly: Use visual display terminals (e.g., computers, tablets) for extended periods of time.
- Frequently: Ability to work weekends, holidays, nights, and retail events.
EDUCATION AND EXPERIENCE REQUIRED
- High school diploma or GED
- Previous experience in security or a related field is preferred but not required.
- Previous experience in the cannabis industry is preferred but not required.
- Must be 21+ years old and pass a criminal background check requirement
