Objectives of this Role Provide professional equipment installation, maintenance, troubleshooting and customer support services for a complete range of Schneider products. Demonstrate excellent technical, customer service and communication skills on the job. Train customer employees on fundamental operation and maintenance procedures for Schneider equipment. Meet Schneider’s quality standards while maintaining working knowledge of relevant technologies and best practices.
Duties and Responsibilities
- Perform installation, start up and debug of Schneider equipment at customer locations.
- Provide service maintenance, troubleshooting, and training following established company procedures.
- Greater than 75% travel required.
- Serve as the liaison between the customer and company.
- Ensure the customer receives the final, up-to-date machine documentation (manuals, electrical drawings, etc.).
- Manage the assigned project ensuring schedules and objectives are met.
- Ensure customer satisfaction by obtaining written site acceptance on work performed.
- Demonstrate profound knowledge of the theory of operation, maintenance and troubleshooting of all equipment, operator interfaces, applied technologies and sub-components applied in the manufacture of Schneider equipment.
- Utilize Dynamics 365 Field Service Module to complete daily time entries.
- Provide trip report entries detailing service trip progression and results.
- Manage trip expenses utilizing SAP Concur platform.
- Provide in-house technical and phone support when requested.
- Use a wide variety of resources (hand tools, computers, and software) to perform routine and non-routine maintenance, troubleshooting and reports.
- Support back office ensuring all daily/weekly documentation is completed, accurate and submitted in a timely manner.
- Perform other duties as assigned by management.
