Care Operations Specialist I - Are you ready to make a difference?
School Specialty is dedicated to transforming education for the better. Our success is fueled by a team of passionate innovators who are committed to making a positive difference in the lives of students. Are you ready to make an impact?
Job Summary: This position reports to a Customer Care Supervisor and is responsible for efficiently and accurately inputting and updating customer orders. Completes work in a professional manner by receiving, investigating, processing, and responding to customer order inquiries.
Work Location:
- This will be an hybrid role in our Greenville, WI location.
Compensation Information:
- Hourly range of $18-20 plus an annual incentive plan.
What you’ll do:
- Receives and processes paper, or electronic orders as well as bounceback orders.
- Processes orders in accordance with department standards
- Resolves order errors or omissions through communicating to sales partners or customers directly via phone and/or e-mail.
- Analyze orders to identify and troubleshoot item and/or pricing issues
- Resolves order errors or omissions through communicating to sales partners or customers directly via phone and/or e-mail.
- Ensures customer data is accurate and order is entered correctly.
- Meets or exceeds department key performance measurements that include, service level, turnaround time, quality, adherence, and customer satisfaction
- Consistent and regular attendance and adherence to schedule.
- Provide high quality interactions and diffuse difficult customer situations in a professional manner.
- Responds to customers inquiries and follows through to completion accurately and within customer timeframe
- Open availability, typical work hours range from 7am-6pm. This role may be required to work Holidays and weekends to support our customer’s needs.
What we expect you to bring to the table:
- Ability to key large volumes of alpha/numeric data accurately.
- Ability to perform business math calculations.
- Proficient in Microsoft Office products.
- Excellent written, verbal and interpersonal communication skills.
- Problem-solving skills and ability to resolve discrepancies.
- Strong organization skills and the ability to manage multiple tasks.
Minimum Required Qualifications:
- One to Three years customer order entry and/or keyboarding work experience.
Education and/or Certifications Required:
- High School Diploma or the equivalent
Benefits Package: We offer a comprehensive benefits package including Medical, Dental & Vision (effective day 1), basic life insurance, disability coverage, PAID parental leave, wellness programs, Health Savings Accounts, Flexible Spending Accounts, 401k, Educational Reimbursement, Paid Holidays, annual paid Volunteer time, and so much more!
We’re determined to positively impact the future, one child at a time.
If you share our passion, we need to talk.
Just imagine what we could do together.
Physical and Mental Demands:
- While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines. Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.
Additional Information
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
- School Specialty, Inc. is a Drug-Free Workplace. All applicants are subject to a drug screen and background check as a condition of employment.
- EEO/AA including Vets and Disabled
- If you need reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information.
#LI-Hybrid
Job Grade: 6
