Our associates celebrate lives. We celebrate our associates.
Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.
The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.
Job Responsibilities
- Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items.
- May prepare documents related to services, cremations, maintenance, as directed by management.
- May assist with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations.
- Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, credit/debit card machine, postage meter and scale and stereo/video system.
- Runs errands such as for floral delivery, picking up of supplies, documents, etc
- Serves as an usher and assist as needed during funeral services.
- May drive Funeral Home vehicles for services and picking up families.
- Prepares coffee & tea and sets up reception area for services.
- Assists with visitations, memorial and funeral services which may include; visitation and chapel set up, delivering family items and flowers.
- Greets and receives client families and / or other persons entering the office for information and assistance
- Accommodates the needs of the family during a service and/or visitation
- Picks up, cleans and restocks all areas used after services; parlor, chapel, reception area, bathrooms, etc.
- May take funeral home vehicles to be washed as required from time to time
- Other duties as assigned
Minimum Requirements
Education
- High school diploma or equivalent
Experience
- Previous customer service and/or sales experience preferred
- Some MS Office suite and databases preferred; ability and willingness to learn required
Certification/Licenses
- Valid state driver’s license with an acceptable driving record required
Knowledge, Skills and Abilities:
- High level of compassion and integrity
- Clear and concise verbal and written communication skills
- Professional behaviors and team player
Postal Code: 70006
Category (Portal Searching): Operations
Job Location: US-LA - Metairie
