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Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, creates presentations, generates reports, and prepares and monitors invoices and expenses.
**MUST BE AVAILABLE TO WORK WEEKENDS**
JOB RESPONSIBILITIES
- Builds at-need charts
- Verifies at-need files before sent for verification
- Performs blind checks
- Follows up with memorial renderings, processes and timelines
- Prepares marker monument placement paperwork
- Designs memorials
- Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
- Oversees the processing of installation orders to grounds and maintenance departments
- Notifies families when flowers are placed
- Sets Arrangement Continuation Appointments
- Serves at-need cemetery families that currently own property
- Sets follow-up visits at the at-need arrangement conference
- Logs information for Family Service Counselors
- Prepares and processes Veteran’s Paperwork
- Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
- Prepares and distributes daily schedules, reports, and documents
- Receives and processes payments and contracts
- Orders office supplies
- Processes accounts payable transactions
- Assists Sales leadership and Family Service Counselors as needed
- Acts as backup to Receptionist
- Greets family members and friends
- Communicates client family’s needs promptly and accurately to the appropriate staff member
- Conveys a sense of concern and empathy with client family members at all times
- Responds to customer inquiries via telephone, internet and in person
- Maintains professional and cooperative relationships
MINIMUM REQUIREMENTS
Education
- High School or equivalent
Experience
- 1 - 2 years of experience in an office clerical or customer service capacity required
- Experience working in a customer-focused and fast-paced professional environment required
Knowledge, Skills & Abilities
- MUST BE AVAILABLE TO WORK WEEKENDS
- Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
- MS Office Suite experience preferred
- Basic mathematics skills required
- Good verbal and written communication skills
- Strong organizational skills and detail oriented
- High level of compassion and integrity
- Ability to maintain confidentiality
Postal Code: 77077
Category (Portal Searching): Administration and Clerical
Job Location: US-TX - Houston
