The F&B Host/Hostess will be the first point of contact for our guests, providing a warm welcome and ensuring a positive dining experience. As a Host/Hostess, you will manage reservations, seat guests, and coordinate with the restaurant staff to ensure smooth operations.
$15.55 per hour
The Job
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
- Follow Hotel policies with lost and found items.
- Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
- Continuously promote sanitation, safety, and security efforts.
- Encourage Social Media/5-star compliments or reviews on OTA’s.
- Guest Reception: Greet guests with a warm and friendly demeanor upon their arrival.
- Reservations: Manage reservation systems, take bookings, and confirm reservations as needed.
- Seating Arrangements: Seat guests based on preferences, balancing the flow of guests throughout the dining area.
- Communication: Coordinate with servers, kitchen staff, and management to ensure efficient operation
- Waiting Area Management: Maintain an organized and tidy waiting area, keeping guests informed of wait times.
- Menu Knowledge: Provide basic information about the menu and specials to guests.
- Customer Service: Address guest inquiries, concerns, or special requests in a professional and courteous manner.
- Answer the telephone as needed.
- Move tables together to accommodate large parties.
- Report all accidents and breakages to the F&B Manager or Executive Chef in charge.
- Adhere to relevant Food Safety Hygiene standards.
- Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
- Follow Hotel policies with lost and found items.
- Other duties as assigned.
