F&B Server - Part Time $16.90 per hour plus gratuity
The Food & Beverage Server will provide attentive and efficient service to our guests, ensuring a positive dining experience. As a Server, you will play a vital role in delivering excellent hospitality and contributing to the overall success of our food and beverage operations.
The Food & Beverage Server shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.
The Job
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
- Follow Hotel policies with lost and found items.
- Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
- Continuously promote sanitation, safety, and security efforts.
- Encourage Social Media/5-star compliments or reviews on OTA’s.
- Greet guests warmly and assist with menu selection.
- Take food and drink orders accurately and promptly.
- Deliver orders to tables and ensure correct presentation.
- Provide recommendations on menu items and specials.
- Demonstrate knowledge of the "Big 9" Allergens and common dietary restrictions; accurately provide menu recommendations for diners in accordance with individual allergies and restrictions
- Prepare and cork bottles of wine for tableside bottle service
- Upsell additional items or beverages to enhance the dining experience.
- Collaborate with kitchen and bar staff to ensure timely and accurate service.
- Process guest payments and maintain accurate cash handling procedures.
- Ensure cleanliness and organization of tables, dining areas, and service stations.
- Follow health and safety guidelines, including food safety standards.
- Give guests a friendly farewell upon departure.
- Ensure daily setup and closure procedures are complete; complete prep for next shift.
- Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
- Maintain knowledge of correct maintenance and use of equipment.
- Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
- Follow Hotel policies with lost and found items.
- Other duties as assigned.
