HOUSE ATTENDANT - Part Time $19 per hour / Mendocino Coast Lodge
The House Attendant’s primary responsibility is to support the housekeeping department by assisting with various tasks, ensuring the smooth operation of daily activities, and contributing to the overall cleanliness and organization of the hotel.
The Job
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
- Follow Hotel policies with lost and found items.
- Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
- Continuously promote sanitation, safety, and security efforts.
- Ensure the smooth running of the entire housekeeping department by:
- Delivering clean linen bundles to every room on that day’s list.
- Picking up and removing soiled linen bundles in a timely manner.
- Taking soiled bundles to the laundry team throughout the day.
- Picking up any dining ware left in the stations from Guest Room Attendants cleaning rooms.
- Stripping rooms when needed.
- Picking up and removing trash around the entire property.
- Keep housekeeping stations stocked with products and organized with linens and cleaning supplies.
- Assist housekeeping staff with laundry removal and unit cleaning.
- Organizing, maintaining, and taking inventory of linens, cleaning supplies/equipment, and amenities.
- Assist with special cleaning projects and deep cleaning tasks.
- Report any maintenance issues or room discrepancies to the appropriate department.
- Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and prevent losses or damage
- Inspect, plan, and ensure that all materials and equipment are in complete readiness for service
- Maintain knowledge of correct maintenance and use of equipment.
- Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
- Other duties as assigned.
