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    Screenshot 2024-12-10 160300

    Certified Medical Representative I

    Lawrenceville, United StatesOn-SiteFull-timePosted 3w ago
    All Screenshot 2024-12-10 160300 jobs

    Job description

    Medical Assistant/Certified Medical Representative I 

    MISSION

    The Medical Assistant/Certified Medical Representative I is responsible for assisting patients, management, and physicians by answering inbound calls requiring medical consultation. They take ownership of caller issues and deliver excellence customer service.

    OUTCOMES

    • Accurately and effectively utilize clinical knowledge to appropriately address patient concerns in an inbound call setting.
    • Understand practice dynamics in order to efficiently direct patient questions for optimal response.
    • Ensure optimal customer service by utilizing feedback provided by quality assurance reviews to enhance patient experience
    • Utilize departmental and interdepartmental resources to determine appropriate actions required in order to satisfy patient need.
    • Adequately communicate through various electronic sources including, but not limited to, EMR, email, and online chat platforms.

    COMPETENCIES

    Job Related Competencies:

    1. Decision Quality: Making good and timely decisions that keep the organizations moving forward
    2. Organizational Savvy: Maneuvering comfortably through complex policy, process, and people related organizational dynamics.
    3. Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
    4. Resourcefulness: Securing and deploying resources effectively and efficiently.
    5. Tech Savvy: Anticipating and adopting innovation in business building digital and technology applications.

    Cultural Competencies:

    Advanced Values:

    1. People
      • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
    2. Heart
      • Patient Focus: Building strong patient relationships and delivering patient centric solutions
    3. Service
      • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
    4. Excellence
      • Cultivates Innovation: Creating new and better ways for the organization to be successful

    Behaviors:

    1. Being Resilient:
      1. Rebounding from setback and adversity when facing difficult situations
    2. Self-Development:
      • Actively seeking new ways to grow and be challenged using both formal and informal development challenges
    3. Optimizes Work Processes:
      • Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
    4. Professional Communication:
      • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone

    QUALIFICATIONS

    Basic Qualifications:

    Education:

    • High School Diploma or GED

    Credentials/Licensures:

    • Certified Medical Assistant OR
    • Licensed Practical Nurse

    Preferred Qualifications:

    Previous, Job Relevant Work Experience:

    • Previous experience in Urology/Gynecology field
    • Previous experience in Clinical or Call Center setting
    • Bilingual English/Spanish 

    Job details are sourced from the employer's original posting.

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    About the company

    Screenshot 2024-12-10 160300

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