Bilingual Customer Service Representative

Part-Time | Work From Home

Company: Franchise Owners Ottawa Ltd.
Client: Pizza Pizza (Canada’s #1 Pizza Chain)

Franchise Owners Ottawa Ltd. is an inbound, at-home virtual call centre proudly supporting Pizza Pizza, Canada’s #1 pizza chain. Using the latest contact centre technology, we efficiently handle customer calls, process orders, and transmit details directly to local Pizza Pizza restaurants.

We are currently seeking energetic, career-minded, bilingual (French & English) Customer Service Representatives to join our remote team.

Position Summary

As a Remote Customer Service Representative, you will deliver an exceptional customer experience by greeting customers, processing orders, resolving concerns, and providing accurate information. Successful candidates are customer-focused, reliable, and motivated to meet performance and sales targets.

Key Responsibilities

• Respond to all incoming calls in a positive and professional manner
• Process customer orders accurately and efficiently
• Provide information and respond to general customer inquiries
• Listen, analyze, and resolve customer issues in a timely and satisfactory manner
• Support internal customers and follow company call-handling guidelines
• Meet or exceed monthly performance targets, including:
• Call quality
• Attendance and punctuality
• Call handle time

Qualifications & Skills

• Bilingual in French and English (written and spoken)
• Exceptional customer service skills
• Strong verbal and written communication skills
• Positive attitude with high energy
• Ability to think critically, problem-solve, and follow through
• Self-motivated with a drive to exceed sales and performance goals
• Experience working remotely is considered an asset
• Flexible availability to work days, evenings, weekends, and holidays

Technical Requirements

Candidates must have:

• A computer with Genuine Windows 11
• High-speed internet connection
• USB headset
• 17” or larger monitor

What We Offer

• 100% remote work from home
• Remote interview process
• Ongoing virtual meetings and support
• Opportunity to work with a well-known Canadian brand

If you are enthusiastic, bilingual, and passionate about delivering outstanding customer service, we encourage you to apply and become part of our growing remote team!

Job Types: Part-time, Permanent

Benefits:

• Work from home

Pizza Pizza Ltd. Is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation ,gender identity or national origin and will not be discriminated against on the basis of Disability.

To help us find the best fit, Pizza Pizza uses AI (machine-based systems that infer from your data to recommend or predict candidate matches), but our team of humans always makes the final hiring decision. If you’d like to opt out of AI screening or need a reasonable accommodation, simply reach out to at [email protected]