On-call Game Day Assistant, Facilities & Event Management

Position Purpose

Positions assist the Director of Facilities and their designees in event operations for the Santa Clara University Athletic Department. Responsibilities vary, but include greeting patrons and general event management.

Essential Duties and Responsibilities

• Be a representative of Santa Clara University.
• Be gracious and welcoming to all patrons of our events.
• Respond to requests politely and quickly
• Always behave, dress, and act in an upstanding manner.
• Fulfill their assigned duties with professionalism.
• Serve as usher, or general event manager at athletics events
• Understand and be clear of your role at the event.
• Work with event administrator with any problems.
• Assist with crowd control issues and other urgent requests.
• Other duties as assigned

General Guidelines
1. Recommends initiatives and implements changes to improve quality and services.
2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.
3. Maintains contact with customers and solicits feedback for improved services.
4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
5. Researches and develops resources that create timely and efficient workflow.
6. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.
7. Prepares and submits reports as requested and required.
8. Develops and implements guidelines to support the functions of the unit.

Provides Work Direction

N/A

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer terminal.
• May be required to travel to other buildings on the campus.
• May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
• May be required to occasionally travel to outside customers, venders or suppliers.

Work Environment

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• Typical office and computer lab environment.
• Mostly indoor office environment with windows.
• Offices with equipment noise.
• Offices with frequent interruptions.

Knowledge

• Interest in gaining knowledge about intercollegiate athletics
• Enjoys sports

Skills

• Self-motivated, flexible and energetic
• Willingness to work nights and weekends

Abilities

N/A

Education and/or Experience

N/A