The Consultative Sales Associate is responsible for enhancing the experience of members and driving profitable sales of Home Appliance area by providing proactive consultative sales assistance and support to the member, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities
Takes ownership for enhancing the customer experience • Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones) • Leverages technology in order to facilitate the customer experience • Completes customer transactions accurately and efficiently at point-of-sale • Executes consistent operational and selling processes (i.e., credit application process, ratchet repair program) • Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities) • Educates customers on our Satisfaction Guaranteed return policy; • Assists in resolving customer issues • Assists with merchandise support tasks (i.e., fitting room maintenance, straightening merchandise) during non-peak hours • Adheres to merchandise protection standards • Uses basic internet navigation to access and print information/reports • Performs other duties as assigned • Basic reading, arithmetic, writing and oral communication skills • Basic internet navigation
All your information will be kept confidential according to EEO guidelines.
Sears is an EOE Minorities / Females / Protected Veterans / Disabled encouraged to apply
APPLY NOW at: jobs.sears.com
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, consumer electronics and automotive repair and maintenance. Key brands include Kenmore, Craftsman and DieHard. Sears and Kmart offer a broad range of apparel, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has the Country Living collection, which is offered by Sears and Kmart. We are the nation's largest provider of home services, with more than 11 million service calls made annually.