Overview:
We are seeking a highly skilled and self-reliant IT Support Engineer to take full ownership of day-to-day IT operations across end-user support, Microsoft 365 services, infrastructure, networking, and security. This role is ideal for someone with a broad technical background who can work independently, troubleshoot complex issues, and ensure the smooth running of all IT systems and services. The successful candidate will be the go-to expert for both support and systems tasks in a fast-paced and dynamic environment.
Key Responsibilities:
- End-User Support & Microsoft 365: Provide advanced Level 1 and 2 support across end-user hardware, software, and mobile devices ensuring SLA compliance and quality resolution Oversee device lifecycle management (laptops/desktops), imaging, and deployment processes Manage and optimize Microsoft 365 services, including: Exchange Online, Teams, SharePoint, OneDrive, Intune/Endpoint Manager, Azure AD, Defender for Endpoint.
- Ensure device compliance, patching, and security via Microsoft Endpoint Manager.
- Automate user lifecycle and improve support processes around onboarding/offboarding.
- Collaborate with internal teams to ensure seamless onboarding/offboarding, identity lifecycle, and automation.
- Server & Infrastructure Management: Administer Windows Server environments , including: Active Directory, Group Policy, DNS, DHCP.
- Perform server patching, monitoring, and backup operations.
- Support virtualization platforms and basic storage/network integrations as needed.
- Troubleshoot and resolve server-side issues and performance bottlenecks Networking & Security: Configure and support network equipment including managed switches, VLANs, and basic routing..
- Maintain and support perimeter security using Sophos XG/UTM firewalls (policies, VPNs, remote access).
- Monitor and respond to security alerts and incidents, and support implementation of endpoint protection policies.
- Contribute to internal security awareness and proactive vulnerability management.
- Operations & Continuous Improvement: Maintain documentation, runbooks, and knowledge base articles.
- Contribute to IT projects, including migrations, upgrades, and rollouts..
- Proactively identify recurring issues and propose scalable solutions.
- Required Skills &
Experience:
- 5+ years of experience in IT support and infrastructure operations.
- Strong knowledge of Microsoft 365 administration, including modern desktop, email, collaboration, and device management.
- Solid understanding of Windows Server, Active Directory, DNS, DHCP, and Group Policy.
- Networking experience with switches, VLANs, and firewall systems.
- Hands-on experience with Sophos firewall and Microsoft Defender or similar security tools.
- Excellent troubleshooting, documentation, and communication skills.
- Education & Preferred Certifications: BE/ B.Tech - CS, IT Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Endpoint Administrator Associate CompTIA Security+ / Network+ Sophos Certified Engineer ITIL Foundation With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment.
- Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation.
- Common Services : Behind every great innovation is a strong foundation.
- Our Common Services teams spanning IT, HR, finance, and more, enable excellence across the Group.
- If you’re driven by impact and collaboration, this is where your contribution powers global success.
- For the expansion of our team, we are seeking to hire in Bangalore a dynamic and motivated IT Support Engineer .
