Operations Manager

The Operations Manager will appropriately plan and schedule work and manage the project to ensure the completion of project scopes on time, within budget, and with quality. The Operation Manager applies their knowledge of technical capabilities, alarm systems, and equipment to best meet clients individual and customized needs. The Operations Manager will also coordinate and oversee project completion deadlines and communicate directly with clients to ensure installation is properly executed.

The Operations Manager reports to the Vice President and serves as a member of the Operations team. The position participates with the other members of the administration team to chart the direction of the organization.

DUTIES AND RESPONSIBILITIES

• Ability to manage multiple projects at any given time

• Effectively plan, execute, monitor, control, and close projects using principles, methods, and standard techniques that are appropriate to the specific project

• Manages installation planning and product deployment of security systems for clients.

• Continued communication with customers.

• Ensure proper implementation and installation of service.

• Oversee the team and their installation projects.

• Coordinates installation schedule of the team and monitors progress to meet installation and service deadlines.

• Provides guidance to team members ensuring appropriate resolution of problems affecting product deployment or installation.

• Communicates the progress and plan of the project effectively with the rest of the team.

• Proposes alternative solutions, conclusions, or approaches to system malfunctions.

• Responsible for ordering parts as needed.

• Participating in stakeholder meetings.

• Maintenance of company vehicles.

• Management of company warehouse.

• Implementation of risk management procedures.

• Must be available after hours, on weekends, and on holidays to respond to a client incident or other situations.

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Creates schedules for all technicians and warehouse employees.

• Manages the technician staff who are responsible for installation, wiring, and programming of security & fire alarm systems, door access, and CCTVs.

• Coordinates training programs for a new technician or warehouse staff and identifies training needs for current staff.

• May oversee the scheduling, assignments, and daily workflow of subordinate staff in the department.

• Oversees technician and warehouse operations.

• Provides constructive and timely performance evaluations.

• Other supervisory duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Business Administration, Engineering, or another related subject.

• 3 years prior experience as a Security Technician, Operations Manager, or Security Sales

• 1-3 years of managerial experience

• Able to read and understand complex architectural, mechanical, and electrical plans and documents.

• Must be proficient in Microsoft Office with considerable knowledge and experience working with Microsoft Excel.

• Knowledge of CCTV, Burglar Alarm Systems, Access Control, Intercom, etc.

• Positive attitude along with a willingness to learn.

• Ability to quickly adapt to change.

• Exceptional oral and written communication and presentation skills.

• A passion for working in a fast-paced, collaborative environment.

QUALIFICATIONS

You must be motivated, engaged, ambitious, and looking to build a long-term career. You must be prepared to work as part of a team, acting quickly and professionally as you respond to urgent, potentially stressful situations. You must also display excellent verbal and written communication and interpersonal skills as you will interact with a variety of clients, and staff in addition to external visitors.

Please note: Hire for this position is contingent upon the successful completion of a thorough background check, including criminal, motor vehicle, previous work experience/references, and a drug screen.

The minimum requirements to become an Operations Manager are as follows:

• US Citizen or Permanent Resident.

• Able to provide proof that you are eligible to work in the US.

• Must have a valid driver’s license.

• Speak, read, and write English.

• Strong listening, negotiation, organizational, oral, and written communication skills for multi-tasking effectively.

• Be able to pass a background investigation.

• Be able to pass a drug screen.

• Excellent management and supervisory skills.

• Excellent written and verbal communication skills.

• Excellent organizational and time management skills.

• Proficient in Microsoft Office Suite or similar software.

• Strong analytical and problem-solving skills.

• Well-organized with a customer-oriented approach

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to move up to 35 pounds at a time.

Benefits

Health, Dental, Vision, Group Life, Voluntary Life, Short Term Disability, Long Term Disability, Hospital Indemnity, Critical Illness, Accident, Legal, Pet, Scholarship Program, 401K, Paid Holidays and Company Paid Training.