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    Securitas

    Security

    Customer Service Officer

    Leixlip, IrelandOn-SitePart-timePosted 1w ago
    All Securitas jobs

    Job description

    The Customer Service Officer is responsible for various administrative and support tasks related to employee induction, badging, and access control. This role involves coordinating with multiple departments, handling ID verification, and providing support for various and processes.

    Key Responsibilities:

    • Coordinate and support site inductions:
    • Receive emails from other stake holders
    • Verify IDs, Take photos and print badges
    • Send credential numbers and other site documents to relevant parties
    • Site Badging and access support
    • Print lost badges for employees
    • Assist other security posts with badging and access queries they have
    • Carpark Administration
    • Update site car counts and capacities
    • Issue and assign parking tags in accordance with site policy/guidelines
    • Monitor for car park website errors and report them to the client and developer
    • Customer service and general support
    • Provide helpful support to all walk in, email and phone queries from employees and company admins
    • Conduct fortnightly meetings with site team lead
    • Conduct fortnightly meetings with the client and team lead
    • Serve as a point of contact across multiple sites
    • Log and follow tickets for duplicate badge Ids and other IT/service issues
    • Manage key requests
    • Design and print speciality badges for site events as needed
    • Manage special access badges across the site ensuring they are accounted for
    • Additional duties
    • Prepare weekly updates for mail, car parks, and ERT stats
    • Manage site PAT testing
    • Manage the lost and found process onsite
    • Handle badge printing for other sites as needed
    • Lead monthly EMEA online meetings presenting updates on weekly badge stats, photos audits and inventory
    • Create shipping memos and raise purchase orders to replenish stock or for other ad hoc requests
    • Manage any post that arrives to reception as required
    • Assist and administer site systems as required
    • Assist site management and programme coordinator as needed
    • Organise and update new Securitas employees to site systems and access requirements
    • Order uniforms and other stock items for the security team
    • Keep and upload receipts for fuel cards and other items ordered on site accounts
    • Ad hoc requests as applicable and assigned by site management

    Key Skills:

    • Be customer focused at all times and provide outstanding customer service and experiences
    • Strong organisational and multitasking skills
    • Excellent communication and interpersonal skills
    • Proficiency in using administrative and IT systems
    • Ability to work independently and as part of a team
    • PSA Licence
    • Own Transport Desirable
    • Strong observational skills and attention to detail
    • Excellent communication and interpersonal abilities
    • Ability to stay calm and focused under pressure
    • Professional appearance and attitude
    • Flexibility to work various shifts including nights and weekends
    • Fluent English essential
    • Good level of P.C. skills
    • Previous experience desirable
    • Must have excellent customer service and communication skills
    • Manual handling - Desirable

    At Securitas, we believe in rewarding our people for their hard work. We offer a range of great benefits designed to support our people and their families.

    These comprehensive benefits include discounted health care scheme, company pension, bike to work scheme, access to hundreds of discounts from well-known brands and retailers, access to hundreds of high-quality online education courses from some of the world’s leading learning institutions, ways to save for the future, and other resources to improve health and well-being.

    Benefits:

    • Part - Time - 24 hours a week contract of employment
    • Life Assurance equal to one year's basic pay as per ERO
    • Free Parking
    • First Aid FAR paid by Securitas
    • Manual Handling paid by Securitas
    • Safe Pass paid by Securitas
    • Sick Pay Scheme
    • Bereavement payments
    • Employer Contribution Pension Scheme from the day you join the Company
    • SIPTU Representation Rights
    • Excellent proven opportunities for fast career progression, training, and development opportunities
    • Christmas Savings Scheme
    • 24-hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting our employees in several areas.
    • Discounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental check-ups, optical, GP and Emergency Department visits.) (HSF)
    • Internal recognition schemes
    • Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories)
    • Employee Refer a friend incentives and payments
    • Substantial Maternity Leave top up payment

    Securitas is an equal opportunities Employer

    P.S.A. Licence Number : 00352

    Website: https://www.securitas.ie/

    Available jobs: https://www.securitas.ie/careers/available-jobs/

    Benefits at Securitas: https://www.securitas.ie/careers/benefits-at-securitas/

    Securitas Integrity Line: https://www.securitas.ie/sustainability/securitas-integrity-line/

    Job details are sourced from the employer's original posting.

    Open job posting
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    About the company

    Securitas

    We’re Hiring: Security Officer  📍 Location: Cramlington, UK 💰 Pay: £13.80 per hour 📅 Hours: 50 hours per week – Monday to Friday, Day Shifts 🚗 Transport: Access to reliable transport is required, as the site has limited public transport during early starts 🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes! Grade: Site Based See a Different World. Where potential is seen and progress is nurtured. As a Security Officer at Securitas, you’ll do more than protect what’s important—you’ll empower people to thrive. Your presence will make others feel safe, welcome, and supported. Whether you’re patrolling key areas, managing gatehouse duties, or being the friendly face clients rely on, as a Security Officer  you’ll be an essential part of something bigger, every shift is a new chance to learn, grow, and make a difference. This isn’t just another job. It’s your opportunity to step into a role as a Security Officer where your potential is recognized, your contribution is valued, and your progress is supported every step of the way.

    View all Securitas jobs
    Industry
    Security
    Open roles
    2440

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