TD GARDEN -EVENT SPEC. OPS OFFICER ($24.25/HOUR/ PT EVENT BASED)

• Pay Range: 24.25

Securitas Security Services USA Inc. is Partnered with the TD Garden

Home of our beloved Boston Celtics and Boston Bruins

Job Title: TD Garden Event Security Special Operations Group (SOG)

Starting Pay: $24.25

Schedule:

• Shift times can vary depending on event
• 3 hours prior to event until EOE  (end of event)
• PT during summer
• Hours will increase once Bruins/ Celtics Seasons resume
• Day shift
• Night shift
• Weekend availability

REQUIREMENTS:

• At Least 18 Years of Age
• 2+ Years of Security Experience
• High School Diploma
• Weekend Availability
• Indoor/outdoor job; tolerance of weather particularly in cold temperatures
• Experience working in extreme environments
• Able to walk, stand, lift, for hours at a time
• Maintaining calm and composed while dealing with people professionally

DEFINING CHARACTERISTICS:

• Provide effective crowd management and exterior / perimeter security in a dynamic, crowded, emotionally charged environment while on shift during TD Garden events
• Perform other duties of a more responsible and demanding level involving leadership and professionally interacting with the general public and law enforcement / emergency response agencies

GENERAL JOB DUTIES:

• SOG team members are responsible for crowd management lane set up and breakdown and to provide active crowd management before and after the event
• SOG team members are responsible for maintaining a visible security presence on North Station Platform and various exterior locations and helping sustain a safe and orderly environment while performing foot patrols
• SOG team members are responsible to help provide arena perimeter access control
• SOG team members are responsible for providing policy enforcement and ensuring evicted guests safely leave property without disturbance
• SOG team members are responsible for providing emergency and incident response, primarily on North Station Platform and various exterior locations, but also occasionally inside the event arena and concourse areas

RESPONSIBILITIES:

Crowd Management

• Set up and break down crowd management lanes with barricades and tenser barriers to help segregate ticketed guests from North Station guests / commuter rail passengers and direct ticketed guest flow to prohibited item screening lanes
• Monitor and control crowd flow of ticketed guests to minimize wait times
• Communicate effectively with event security management and supervision in crowd control efforts.
• Communicate effectively with ticketed guests to provide guidance and direction of managed crowd flow.
• Direct and support the efforts of event security officers at crowd management posts.

High visibility security presence

• Maintain professional uniform and appearance standards at all times while on-duty.
• Provide assistance or information in a courteous and professional guest-service manner at all times.
• Enhance crime-prevention and policy-violation deterrence by being seen in the environment of on North Station Platform and various exterior locations, and actively observing people and their behaviors.
• Perform random foot patrols of North Station Platform and various exterior locations

Perimeter access control security

• Secure stairwell ticketed guest entrances when not in use.
• Observe for behaviors indicating access breach attempt may be made and intervene in a professional and courteous manner.
• Respond to reported access breach attempt incidents.
• Report any vulnerabilities to perimeter security.

Policy enforcement and eviction process support

• Observe and respond to violations of building guest code of conduct policies on North Station Platform and various exterior locations.
• Evict people violating building guest code of conduct in a safe and professional manner.
• Aid event security supervision and management with ticketed guest eviction incidents from the arena

Emergency and incident response

• Respond to emergencies and incidents on North Station Platform and various exterior locations including but not limited to:

Medical Emergency/ Fire and Fire Alarm / Evacuation & Crowd Surge /Arguments / physical confrontation de-escalation/ Ticket Scalping / Merchandise Vending/ Suspicious Activity & Suspicious Items/ Bomb Threat/ Active Shooter & Active Killer

• Complete emergency and incident response also includes post-incident written reporting

#MetroBoston

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Securitas plays an essential role for our clients and in society. The Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Security Officers will provide customer service and information to a client’s employees and customers.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

#MetroBoston

About Us

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity
We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance
We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness
We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected].