Patient Experience Specialist I

The Atlantic Vision Partners Way

At Atlantic Vision Partners, we want our employees to love coming to work and doing what they love – helping our patients see more clearly! We provide our employees with continued support through:

· On-Site Training

· Unlimited career growth opportunities within our 45 clinics in Virginia, North Carolina, and Tennessee,

· Paid Certified Accreditations, and

· Unmatched resources like in-house tools to help serve our patients.

Come where you can flourish!

Your Mission

We are seeking a reliable and detail-oriented Patient Experience Specialist I to join our eye clinic. Responsibilities include welcoming clients, managing calls, and efficiently handling patient check-ins and check-outs. The ideal candidate possesses strong computer skills, typing proficiency, and a passion for creating positive patient experiences through empathy.

What You’ll Do

· Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously

· Register patients and verify patients’ records are up-to-date and accurate

· Verify personal and insurance information for services and procedures

· Schedule appointments and procedures

· Reschedule missed appointments and cancellations

· Process medical record requests

· Collect and process payments from patients

· Conduct daily reconciliation of cash reports and monies collected

· Complete other functions as requested by management