Who We Are
At AVP•SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.
Our Mission
To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.
Why Join Us?
· Paid Training & Career Development
· Growth & Advancement Opportunities
· Supportive Team Environment
· Competitive Benefits Package
· Tuition Reimbursement Opportunities
· Employee Eyewear Discounts
· Referral Bonus Program
· Make a Meaningful Difference Every Day
About the Role
The Surgery Counselor is responsible for coordinating all aspects of surgical scheduling for an ophthalmology practice, ensuring a seamless experience for patients and providers. A Surgery Counselor is the Clinical counterpart to a Surgery Scheduler. This role serves as the primary liaison between patients, surgeons, and surgical facilities, managing pre-operative and post-operative appointments, insurance authorizations, and patient education. The Surgery Counselor plays a critical role in ensuring efficient surgical scheduling and a positive patient experience.
Shape
What You'll Do:
Advanced Patient Care Coordination
- Coordinates and schedules surgeries, ensuring accuracy in procedure details, provider availability, and facility coordination.
- Communicates with patients regarding surgery dates, instructions, and necessary preparations, including pre-operative and post-operative care.
- Secures insurance authorizations and verifies coverage for surgical procedures, working closely with insurance companies and patients.
- Ensures all pre-operative requirements, such as medical clearances and diagnostic testing, are completed before surgery.
- Acts as a liaison between the practice, surgical facilities, and patients to ensure seamless coordination.
- Provides patients with detailed financial information regarding surgical costs, payment plans, and insurance coverage.
- Maintains an organized scheduling system to prevent conflicts and optimize surgical efficiency.
- Assists in the development and implementation of scheduling policies and best practices to improve workflow.
- Monitors and follows up on post-operative appointments to ensure continuity of care.
- Ensures compliance with HIPAA and OSHA regulations, maintaining patient confidentiality and safety at all times.
- Addresses and resolves scheduling conflicts, cancellations, or patient concerns promptly and professionally.
- Ensures 20/20 Patient Experience by:
- Anticipating patient’s registration and billing needs,
- Anticipating patient’s needs, such as water, snacks, etc.
- Providing consistent customer care
Other Responsibilities
- Demonstrate a strong commitment to confidentiality, ensuring that all patient information is protected and handled in compliance with applicable regulations.
- Strong attention to detail, ensuring accurate record-keeping and documentation.
- Participate in all required trainings and employee engagement activities.
- Proficient with Microsoft Office Suite or related software
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
