The Collections Manager is responsible for overseeing and directing the daily operations of the collection unit within Segoso Caribbean. This role leads a team of collectors engaged in recovering delinquent accounts on behalf of internal portfolios, ensuring compliance with applicable regulations, achievement of company-defined recovery targets, and delivery of outstanding collector performance. The Collections Manager partners cross-functionally with HR, Training, and Operations leadership to drive a high-performance, compliant, and customer-focused collections environment.
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Segoso is a Business Process Outsourcing (BPO) company with operations in Jamaica. They focus on providing strategic HR leadership and support for their BPO operations, emphasizing talent management, organizational development, and employee engagement.