JOB SUMMARY:
The Club Custodian Lead (CCL) is a part of our club’s leadership team and is responsible for keeping our clubs clean and safe for our members. This role is a perfect opportunity to start a leadership career in the fitness industry. Our Club Custodian team delivers the signature In-Shape Member Experience by providing a clean, safe, and maintained club environment for all members. The right candidate will thrive as they interact positively and professionally with staff, members, prospective members and guests while monitoring club cleanliness, safety, and maintenance standards.
DUTIES AND RESPONSIBILITIES – WHAT YOU WILL DO:
- Maintain a safe environment through correct implementation of safety policies and procedures
- Utilize specialized tools to perform deep cleaning and disinfection job duties
- Responsible for following and adhering to the In-Shape Clean Approach
- Maintain cleanliness record keeping through Job Cards and communication logs
- Assist in daily upkeep of club amenities
- Assist in building our community of members through a consistent member experience
- During the season, where applicable, monitor the bodies of water as needed and enforce rules at all times
- Attend and participate in required meetings and trainings as needed
Leadership and Team Development
- Lead floor training for new Club Custodians (CCs), providing hands-on walkthroughs of cleaning zones, chemical mixing stations, Clean Approach Binder (CAB) procedures, and cleaning cards; retrain existing team members as needed
- Coach, mentor, and support Club Custodian team members to enhance skills, performance, and accountability
- Serve as an ambassador for the CC team, effectively communicating team feedback, concerns, and opportunities to the General Manager and Assistant General Manager (AGM)
- Support the General Manager with scheduling and proactively addressing coverage needs resulting from absences or operational demands
- Assist in identifying positive performance trends and opportunities for improvement to enhance housekeeping efficiency and service quality
Operational Duties
- Perform daily walk-throughs to ensure efficient housekeeping operations that consistently support club cleanliness standards and member satisfaction
- Review the CAB daily; develop and adjust weekly cleaning schedules as needed; verify standards in zone completion, locker room checklists, and pool testing documentation
- Partner with the General Manager and AGM to maintain appropriate inventory levels of cleaning supplies and operational materials
- Perform additional duties and responsibilities as assigned to support overall club operations
Revised 12.29.2025
