JOB SUMMARY:
The Kid Zone Lead is a part of our club’s leadership team and is responsible for creating a clean, safe, and enjoyable environment for our little members and Kid Zone team members. With a genuine passion for working with children, our Lead oversees daily operations of the Kid Zone programs, staff scheduling, onboarding, and all program oversight. The Kid Zone Lead serves as a primary point of contact for parents and guardians, ensuring consistent communication and high-quality experiences for our little members and families. By developing a well-trained, accountable, and supportive team, the Kid Zone Lead directly contributes to positive little member experiences, member trust, and overall member satisfaction.
DUTIES AND RESPONSIBILITIES – WHAT YOU WILL DO:
- Maintain a safe environment through correct implementation of safety policies and procedures
- Observe and monitor the activities of team members and all children in the Kid Zone
- Maintain procedural processes in record keeping systems
- Organize and participate in activities and special events
- Responsible for following and adhering to the In-Shape Clean Approach
- Organize and store toys and materials to ensure order in activity areas
- Support social development, encourage understanding of others and positive self-concepts with all children
- Ensure only authorized personnel enter the Kid Zone area
- Assist in building our community of members through a consistent member experience
- During the season, where applicable, monitor the pool and slide as needed and enforce slide rules at all times
- Attend and participate in required meetings and trainings as needed
Leadership and Team Development
- Coach, mentor, and support Kid Zone team members to enhance skills, performance, and accountability
- Ensure team members are engaging children in activities that promote healthy habits
- Serve as an ambassador for the KZ team, effectively communicating team feedback, concerns, and opportunities to the General Manager and Assistant General Manager (AGM)
- Support the General Manager with scheduling and proactively addressing coverage needs resulting from absences or operational demands
- Assist in identifying positive performance trends and opportunities for improvement to enhance Kid Zone efficiency and service quality
Operational Duties
- Ensure all policies and procedures of the Kid Zone are followed by staff, children, and parents/members
- Resolve concerns/problems ensuring our members’ needs are met and company guidelines are followed
- Partner with the General Manager and AGM to maintain appropriate inventory levels of cleaning supplies and operational materials
- Perform additional duties and responsibilities as assigned to support overall club operations
Revised 12.29.2025
