JOB SUMMARY:
Member Experience Ambassador (MEA) serves as the heartbeat of our clubs. They are skilled in fostering meaningful connections and delivering exceptional service to our members, guests, and team. Guided by a strong dedication to both people and fitness, MEAs play a vital role in motivating and supporting individuals throughout their wellness journey. They uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment for all who visit our clubs.
DUTIES AND RESPONSIBILITIES:
- Get to know each member/prospective member/guest and share our fitness philosophy. Provide membership options and help determine the best option based on their personal fitness goals
- Support new members through our FitStart program, familiarizing them with the club and equipment
- Assist members/new members with downloading the mobile app and getting started
- Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member
- Stock/Sell/Recommend retail items that will support the member’s specific fitness goals
- Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships
- Build our community through a consistent member experience that is welcoming and motivating – don’t just meet expectations – exceed them with every interaction!
- Responsible for following and adhering to our Clean Approach
- Resolve concerns/problems ensuring our members’ needs are met and company guidelines are followed
- Maintain a safe environment through the correct implementation of safety policies and procedures
- Assist in building our community of members through a consistent member experience
- Assists in other areas of the club when needed
- During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times
- Perform additional duties and responsibilities as assigned
Revised 07.09.2025
