Member Experience Ambassador

JOB SUMMARY:

Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness. They are skilled in fostering meaningful connections and delivering exceptional service to our members, guests, and team. Guided by a strong dedication to both people and fitness, MEAs play a vital role in motivating and supporting individuals throughout their wellness journey. They uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment for all who visit our clubs.

DUTIES AND RESPONSIBILITIES:

Get to know each member/prospective member/guest and share In-Shape’s fitness philosophy. Provide membership options and help determine the best option based on their personal fitness goals Support new members through our FitStart program, familiarizing them with the club and equipment Assist members/new members with downloading the mobile app and getting started Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member Stock/Sell/Recommend retail items that will support the member’s specific fitness goals Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships Build our In-Shape community through a consistent member experience that is welcoming and motivating – don’t just meet expectations – exceed them with every interaction!

Responsible for following and adhering to the In-Shape Clean Approach Resolve concerns/problems ensuring our members’ needs are met and company guidelines are followed Maintain a safe environment through the correct implementation of safety policies and procedures Assist in building our In-Shape community of members through a consistent member experience Assists in other areas of the club when needed During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times Perform additional duties and responsibilities as assigned Revised: 05.2025