Job Title: Client Success Manager
Department: Client Services
Reports To: Manager, Client Services
Location: Indianapolis, IN
Job Summary
The Client Success Manager manages the various stages of the Selerix end-to-end solution and serves as the primary point of contact for clients. This role is responsible for gathering client requirements and establishing a foundation for successful implementation of benefits enrollment, payroll integration, and carrier transmission. This position provides superior customer service by providing system knowledge and building and/or repairing case capabilities. Position manages a minimum case load of 5 to 10 cases.
Key Responsibilities
- Serves as primary point of contact for Selerix's Employer Groups.
- Effectively perform project management role on case configurations.
- Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.
- Acts as liaison between the Selerix team and the client when researching and reporting on questions regarding the Selerix platform.
- Accurately and timely provides resolution to client issues and concerns.
- Works collaboratively with internal partners to resolve issues or setup.
- Prioritizes and manages multiple cases simultaneously so that client satisfaction is maintained at the standard required by the VP of Customer Operations.
- Accurately addresses all assigned tasks within the project timeline, leading to a client go-live status on the Selerix platform.
- Maintains knowledge and information on the system in order to provide superior customer support.
- Effectively manages multiple client implementations simultaneously.
- Participates in staff meetings, conference calls, and other meetings, as needed.
- Performs other duties as required.
Qualifications
- Bachelor's Degree or relevant experience.
- Minimum one year's experience in insurance benefits; experience in account management or a client relationship role a plus.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office (Word, Excel, etc.).
- Proven organizational and time management abilities.
- Effective team collaborator with a strong sense of partnership.
- Experience in managing projects with multiple stakeholders and timelines.
Must be eligible for US employment
We offer the following benefits:
- Medical, Dental and Vision insurance
- 4 weeks paid time off (PTO)
- 9 paid holidays
- 401K (with match)
- Basic Life
- Long-Term Disability
Locations in Plano, Texas – Columbia, South Carolina – New Orleans, Louisiana – Indianapolis, Indiana - Hybrid work schedule
