We are seeking a dynamic, technical, customer-obsessed professional to lead our efforts in onboarding new clients, building long-term relationships, and driving engagement with our blue-bubble-powered platform. You’ll play a pivotal role in ensuring our customers achieve their goals while maximizing the value they derive from Sendblue. **What You’ll Do:** * **Customer Onboarding**: Lead smooth and impactful onboarding experiences that set customers up for long-term success. * **Retention Strategy**: Design and execute strategies to minimize churn and improve customer retention. * **Relationship Building**: Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support. * **Request Management**: Ensure customer requests are addressed efficiently by coordinating with internal teams. * **Advocate for Customers**: Represent customer needs and feedback within Sendblue to inform product development and business strategy. * **Insights and Reporting**: Maintain a customer health dashboard and share actionable insights with the team to improve engagement and satisfaction. * **Upsell Opportunities**: Identify and recommend new product features or upgrades that align with customer growth goals. **What We’re Looking For:** * **\*\*Experience with CRM systems (GoHighLevel, [Close.io](http://Close.io), Hubspot preferred).** * **\*\*Experience building out and troubleshooting workflows and automations in HubSpot, GHL, Zapier, or other no-code platforms.** * Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred). * Exceptional communication and interpersonal skills with the ability to build rapport quickly. * Proven ability to manage multiple customer relationships and prioritize effectively. * A proactive and problem-solving mindset with a “figure-it-out” attitude. * Passion for our technology and intuitive understanding of why customers need it. **What We Offer:** * Competitive salary and performance-based bonuses. * A high-energy and fast-moving environment. * Comprehensive health benefits and unlimited PTO.
Sendblue is revolutionizing how businesses communicate. If you’re excited about making a real impact and helping our customers grow with us, we want to work with you!
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