3rd party collections representatives (Monterrey)

Company Overview:
Segoso Mexico – Where Tomorrow is Today.
Our mission is to deliver uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.

Position: Call Center Representative

Job Summary:
Segoso Mexico is looking for motivated 3rd Party Collection Representatives to join our dynamic team. Successful candidates will be customer-focused, detail-oriented, and strong communicators who thrive in a team environment. This role requires managing high volumes of calls, resolving customer inquiries, and curing accounts effectively.

Key Responsibilities:

• Handle a high volume of incoming and outgoing calls professionally.
• Resolve customer inquiries and issues promptly while maintaining excellent service standards.
• Cure accounts and ensure compliance with company protocols.
• Meet and exceed individual and team performance metrics.
• Collaborate effectively with team members to achieve business goals.
• Participate in ongoing training to enhance product knowledge and customer interaction skills.

What We Offer:

• Paid training to set you up for success.
• Competitive hourly pay with a monthly bonus structure.
• Paid Time Off and benefits above the law.
• Pantry vouchers and savings fund.
• Vacation days activated after six months of tenure, adjusted based on your length of service.
• Checks and drug screening required to ensure workplace safety.